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Privacy Policy

Privacy Policy

LAST UPDATED:  September 21,  2021

Introduction

This Privacy Policy (“Privacy Policy”) addresses the privacy of your information when using the services of Shenandoah Telecommunications Company as Beam (“Beam”, “we”, or “us”) and visiting Beam websites. Beam is committed to protecting the privacy of your information, and we want you to use our services, information, and tools with confidence.

 

This Privacy Policy applies to all Beam Services

 

Our Privacy Policy describes the information Beam collects, including from our Internet  and/or Phone services (the “Beam Services”) and from visitors and users of Beam’s online websites such as www.iwantbeam.com (the “Online Services”), how we use the information we collect, and the choices you have concerning the collection and use of such information. 

 

Please check back for updates

Please read this Privacy Policy carefully. We will make every effort to ensure that this document stays accurate and up-to-date, so please check www.iwantbeam.com for updates periodically and each time you elect to submit information to us.

 

Limitation

Beam works hard to protect your information. Nonetheless, use of Beam Services may necessarily involve third parties, and no system can be made completely secure. Beam's Privacy Policy does not extend to anything that is inherent in the operation of the Internet or beyond our control.

 

What is Personally Identifiable Information?

Beam takes care to protect "Personally Identifiable Information," which is information that can be used to identify and/or contact you as an individual. This includes your name and information such as your mailing address, phone number, credit card number, account information, email address, and device identifiers, when linked to your name.

 

Information that, by itself, is not linked with your "real" identity is not considered Personally Identifiable Information. For example, non-personally identifiable device identifiers and aggregated or anonymous usage information collected in connection with the Beam Services are not considered Personally Identifiable Information. 

 

Information should not be provided by children under 13

 

Beam recognizes the importance of children’s safety and privacy on the Internet. For this reason, and to comply with certain laws, Beam’s Online Services are not directed to children under the age of 13, and we do not intentionally collect Personally Identifiable Information from children under the age of 13. If, in limited circumstances, we do knowingly collect Personally Identifiable Information from a child under the age of 13, we will do so only with verified parental consent prior to collection. In the event that we learn that we have collected any Personally Identifiable Information from a child under the age of 13 without verification of parental consent, we will delete that information from our database as quickly as possible.

 

Information Collected by Beam

 

Beam collects information (1) when you provide it to us; (2) through automated means; and (3) in some instances, from third parties. We collect information when you use our Online Services and in connection with the Beam Services that we may provide to you.

 

We collect Personally Identifiable Information you choose to provide to Beam 

 

Customers and prospective/potential customers are asked to provide certain information when they use our Online Services, when they sign up for our Internet and/or Phone, and when they register for an account online. The information provided by customers in connection with the Beam Services may include Personally Identifiable Information, as defined above.

 

From time-to-time we may request information from you via surveys, contests or promotions that require registration or subscription. Participation in these surveys, contests, or promotions is completely voluntary and you therefore have a choice whether or not to provide the information required for registration or subscription. Information requested may include contact information (such as name and shipping address) and demographic information (such as ZIP code and age level), as well as other personally identifiable information.

 

Beam may also record calls to our Customer Service department, which may contain Personally Identifiable Information.

 

 

We collect non-personally identifiable information through automated means, when you use Beam Services and the Online Services

 

In connection with providing the Beam Services, Beam’s systems automatically collect non-personally identifiable information about your devices and usage.

 

Log Files

 

When you use the Online Services, we may log your IP address, device identifier, and other requests to our servers. When you use the Beam Services, we log information regarding system usage by your devices. 

      

Cookies

 

Beam uses both first-party and third-party cookies in connection with its Online Services to collect tracking, preference and security information. Cookies are small files that websites place on a user’s computer for data collection and record-keeping purposes. You have the option of setting your browser to reject cookies, but some features of our Online Services may not function properly if you disable cookies. 

         

Analytics and Advertising Tools

 

We use analytics tools such as Eloqua and Google Analytics when you use our Online Services, to collect non-personal usage information and generate user metrics. These analytics tools collect information via cookies, web beacons, and other tracking technologies. Non-personally identifiable information collected by these analytics tools and shared with Beam may include IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, purchase history, and other similar tracking information about your activities online.

 

The third party analytics companies who collect information on our Online Services may combine such information with other information they have independently collected elsewhere. In addition, many sites you visit on the Internet and search engines used, such as Google, collect and use information under their own privacy policies, which we encourage you to review.

 

For more information about Eloqua analytics and its privacy policies, please visit http://www.oracle.com/us/legal/privacy/overview/index.html. You may opt-out of Eloqua web monitoring associated with the Online Services by following the instructions on the Eloqua Web Monitoring Opt-Out page at https://www.oracle.com/marketingcloud/opt-status.html.For more information about Google Analytics and its privacy policies, please visit http://www.google.com/policies/privacy/partners/. You may opt-out of Google Analytics associated with the Online Services by following the instructions found on the Google Analytics opt-out page.

 

In addition to our use of technologies as described herein, we may permit certain third party companies to help us tailor and deliver advertising that we think may be of interest to you based on your use of the Online Services and to otherwise collect and use data about your use of Online Services. For more information about this practice, please see the “Online Advertisements” section in the description of how Beam uses the information we collect, below.

 

Information collected in connection with specific Beam Services

 

The types of information we collect in connection with specific Beam Services are as follows. By law, information collected in connection with certain Beam Services may be subject to specific protections, as noted below.

 

Phone Service Information

 

In connection with your Beam Phone services, we gather information as set forth elsewhere in this Privacy Policy, including information about the quantity, technical configuration, quality, type, destination, location, and amount of products and services you use, as well as other information found on your telephone bill (“Customer Proprietary Network Information” also known as “CPNI”), the privacy of which is governed by federal law.

Information regarding our collection and use of CPNI is provided when you sign up for Phone services and at least every two years, with your bill. A copy can be found here: https://www.shentel.com/legal/shentel-phone-customer-privacy-notice

 

Internet Service

 

In connection with your Internet services, we gather information as set forth elsewhere in this Privacy Policy, the privacy of which is governed by federal law.

 

Information about customers also may be collected from third parties

 

In order to better understand its customers, Beam obtains consumer data such as ZIP code, demographics and other publicly available information about its customers and potential customers from third parties.

 

How Beam Uses the Information We Collect

 

We use the information we collect in connection with the Beam Services (“Customer Data”) to provide and bill for the Beam Services, to market and improve our products and services, and to contact you in a variety of ways. We may use your Customer Data to send you offers of additional Beam products and services or offers on behalf of selected third parties through email, phone, regular mail, or online advertising. Beam Customer Data also may be used for tracking purposes and to verify your compliance with Beam policies and terms of service, including federal, state and local laws. 

 

Beam limits the sharing of Personally Identifiable Information with third parties

 

We share Personally Identifiable Information with third parties only as disclosed in this Privacy Policy.

 

Personally Identifiable Information is only released in whole or in part to any third party when it is necessary to do so in order to:

 

  • Provide, improve, bill for and market Beam Services and products
  • comply with legal requirements
  • enforce our terms and conditions or any separate agreement for Beam Services
  • protect or defend the rights and properties of Beam
  • act to protect the interests of Beam customers    

 

Some Beam Services and products are provided or offered to customers in conjunction with a third party. To provide or offer these products and services, the third party may need to receive and maintain your Personally Identifiable Information and other Customer Data, but will not be permitted to use your Personally Identifiable Information for any other purpose.  

         

When you send us an email, we will use your name and email address only to respond to your concerns. Your email may be shared with appropriate people within the Beam organization to help us respond to your concerns.

 

Non-personally identifiable information may be shared for advertising and marketing purposes

 

When you visit the Online Services Beam may share anonymized, aggregated and non-personally identifiable information with select analytics and online advertising providers, such as Eloqua and Google Analytics. In some instances, the information obtained through your use of the Online Service is used to deliver tailored advertisements, and to display advertisements to specific audiences. 

 

Beam does not share Personally Identifiable Information with these providers.      

    

Online Advertisements

 

We also may use Google Analytics’ Remarketing and Google AdWords to deliver ads when you visit our Online Services. Google AdWords’ features include remarketing, interest categories, similar audiences, demographic and location targeting, and other types of interest-based advertising. Consistent with Google’s policies, Beam does not associate Personally Identifiable Information with remarketing lists, cookies, data feeds, or other anonymous identifiers used by Google AdWords or Remarketing, or with demographic or location information collected from an ad or its landing page, nor does Beam target advertising based on personally identifiable or sensitive information. The third-party companies may use information (not including your Personally Identifiable Information) about your visits to our Online Services and other website information it has gathered in order to provide advertisements on our site and other sites about goods and services that may be of interest to you.

 

You may opt-out of Google Analytics by following the instructions found on the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines and Restrictions applicable to Google Analytics.

 

Utilization Information

 

Beam or its affiliates or vendors may also collect information about how you use Beam Services in a manner that does not contain personally identifiable information. Such information may be collected anonymously, or may be anonymized by removing any information that can be reasonably used to identify you. We may utilize a third party vendor to de-identify information in order to protect its anonymity, provided that any such third party will be subject to confidentiality obligations and will be prohibited from using or disclosing any personally identifiable information that it may obtain in the process and subject to your ability to opt-out of such use by the methods outlined in this policy. The non-personally identifiable information collected by us or obtained by third parties may be used for research, marketing and other purposes and may be combined with information from independent sources in order to analyze the viewing habits of viewers within a certain geographic area or of a certain demographic in order to learn about the preferences of customers with common characteristics.

 

Automatically collected information may be used to monitor usage and bill for services

Log Files

 

We use log file information to provide and bill for Beam Services, analyze usage, prioritize Internet traffic during periods of network congestion[TR8] , monitor compliance with Beam policies and terms of service, manage our website, and gather aggregate demographic information about site users. We do not associate any Personally Identifiable Information with the log file information, except when necessary to bill for Beam Services, market our products and services, comply with legal requirements, enforce our terms and conditions or any separate agreement for Beam Services, provide the Beam Services, protect or defend the rights and properties of Beam, or protect the interests of Beam customers.  

      

Cookies

 

In conjunction with our Online Services, we use both first-party and third-party cookies to keep track of customer preferences and settings, and to target and deliver ads. Eloqua, and Google Analytics’ Remarketing and Google AdWords may use information obtained from cookies they have placed on our Online Services and other websites to provide non-personally identifiable information about user visits to the Online Services to others, and Google may also use non-personally identifiable information about user visits to deliver ads on both the Online Services and other websites.

 

You may opt-out of Eloqua web monitoring by following the instructions on the Eloqua Web Monitoring Opt-Out page at https://www.oracle.com/marketingcloud/opt-status.html

 

You may opt-out of Google Analytics by following the instructions found on the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines and Restrictions applicable to Google Analytics.

 

Ways that you may limit use of the information Beam collects

If you so desire, Beam will not use or share your Personally Identifiable Information to offer products and services that are unrelated to the Beam Services you currently receive from us. If you prefer that we not use your information for this purpose, you may opt-out by calling 1-888-412-2326. Your decision to opt-out will not have any impact on your Beam Services. Also, your decision on whether or not to opt-out is valid until you decide to change it. You may at any time revoke your previous decision to opt-out by calling the number. You may opt-out of third party use of Personally Identifiable Information via the methods described elsewhere in this policy.

 

You may have specific rights with regard to limiting the use of your information in connection with your Phone services https://www.shentel.com/legal/shentel-phone-customer-privacy-notice

 

How to Correct or Update Personally Identifiable Information Maintained by Beam

 

If you notify us that your Personally Identifiable Information has changed, we will endeavor to correct, update or remove your personal data provided to us as quickly as possible. This can be done through the "Contact Us" email address located on the www.iwantbeam.com website. You may also update your personal data by calling us at 1-888-412-2326 or writing to us at: P.O. Box 459 Edinburg, VA 22824.        

          

Beam’s Commitment to Data Security

 

Only employees with a legitimate business purpose have access to servers where Personally Identifiable Information might be stored. The servers are password-protected and other security measures are in place to protect the Personally Identifiable Information you share with us. We have in place physical, electronic and managerial procedures to protect Customer Data.

 

Disclaimer

However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

 

Links to Other Websites

         

Our Online Services contain links to other third party websites. Please be aware that Beam is not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site and read the privacy statements of each and every website that collects Personally Identifiable Information. This Privacy Policy applies solely to information collected by or provided to Beam.

 

Notification of Changes

 

If we decide to change our Privacy Policy, we will post those changes on our website at www.iwantbeam.com, and under what circumstances we disclose it. If at any point we decide to use Personally Identifiable Information in a manner materially different from what was stated at the time it was collected, we will notify you. You will have a choice as to whether or not we use your information in this different manner. Otherwise, we will use Customer Data in accordance with the current version of our Privacy Policy.